https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Linking employee confidence to performance: a study of self-managing service teams. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16602 Wed 27 Jul 2022 15:03:32 AEST ]]> Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16419 Wed 11 Apr 2018 15:03:45 AEST ]]> Consumer responses to vertical service line extensions https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16426 Sat 24 Mar 2018 07:51:18 AEDT ]]> Fields of gold: perceived efficacy in virtual teams of field service employees. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16425 Sat 24 Mar 2018 07:51:18 AEDT ]]> Customer self-efficacy in technology-based self-service assessing between- and within-person differences. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16417 Sat 24 Mar 2018 07:51:17 AEDT ]]> More than words: the influence of affective content and linguistic style matches in online reviews on conversion rates. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16418 Sat 24 Mar 2018 07:51:17 AEDT ]]> Decomposing the effect of supplier development on relationship benefits: the role of relational capital. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16422 Sat 24 Mar 2018 07:51:16 AEDT ]]> Return on interactivity: the impact of online agents on newcomer adjustment. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16421 Sat 24 Mar 2018 07:51:16 AEDT ]]> Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16415 Sat 24 Mar 2018 07:51:15 AEDT ]]> Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16416 Sat 24 Mar 2018 07:51:15 AEDT ]]> Take it or leave it: using regulatory fit theory to understand reward redemption in channel reward programs. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16424 Sat 24 Mar 2018 07:51:15 AEDT ]]> The power of self-efficacy change during service provision: making your customers feel better about themselves pays off. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16423 Sat 24 Mar 2018 07:51:15 AEDT ]]> Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16428 Sat 24 Mar 2018 07:51:14 AEDT ]]> Analyzing factorial designs using PLS: application in an online complaining context. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16442 Sat 24 Mar 2018 07:51:13 AEDT ]]> The propensity to continue internationalization: a study of entrepreneurial decision-making in Australian service firms. https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16441 Sat 24 Mar 2018 07:51:13 AEDT ]]>